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NetSuite Review

Company Information:
  • NetSuite was founded in 1998 (it was then called NetLedger)
  • The company's primary shareholder is Oracle's Larry Ellison.
  • Almost all industry insiders expect the company to go public in the later half of 2007.
CRM Software Information:
  • NetSuite packages its product solution using various product names, including NetSuite CRM, NetERP, NetSuite Small Business and NetCommerce.
  • Product pricing is based upon both software subscription as well as a variety of 'setup' and add-on chages.
  • Being owned by Larry Ellison, you could probably guess the product is Oracle-centric.
  • The product is delivered with a Service Level Agreement (SLA) that includes financial renumeration for non-performance.
CRM Software products and modules:
  • NetSuite
  • NetSuite CRM and NetSuite CRM+
  • NetERP
  • NetCommerce
  • SutieFlex
NetSuite Strengths:
  • One of only two hosting solutions that provides both front-office CRM and back-office accounting.
  • Relatively strong accounting solution - includes accounting/finance and distribution.
  • Solid company.
  • Very nice e-commerce storefront engine.
NetSuite Weaknesses:
  • Limited to small business solution (the company claims to be able to accommodate midsize companies, however, we believe the product is short on functionality and flexibilty for anybody other than a small business). The fact that NetSuite is also sold off the retail shelves of CompUSA would further support a small business limitation.
  • Weak Customer Relationship Management (CRM)
  • NetSuite's July 2007 admission that the company offers no backup data centers for customer data and services (eek!) shows complete disregard for its clients businesses
  • Numerous customers and former customers have long compalined of recurring price increases and nickel and dime tactics.
  • Help desk support.
NetSuite Customers:
  • We're aware of no large user count customers, however, cited cusotmers include:
  • Linden Lab
  • Oakland A's
  • California Software
NetSuite Competitors:
  • SAP Business ByDesign
  • with partner Intacct
  • Microsoft Dynamics CRM with Dynamics ERP software solutions
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NetSuite Software Review

NetSuite is a hosted back office accounting and front office CRM software manufacturer based in San Mateo.

A review is underway and will be published in the next quarter.

In the interim, you can review NetSuite's Net Customer Loss for an interesting perspective.

Various Trademarks held by their respective owners. Reference Web Site Terms in conjunction with this page.