This Customer Relationship Management (CRM) software site is a community knowledge-base dedicated to online (also known as on-demand, web-based, cloud computing and software as a service) CRM software reviews, best practices, support channels and information sharing.

While CRM software is the hub for this market niche portal, most CRM reviews, resources and collaborative exchange focus on sales force automation (SFA), marketing software, customer service and support, partner relationship management (PRM) and CRM analytics.

The majority of our web site visitors and community contributors have so far focused on CRM software vendors, evaluation, implementation, maximization and support. We are now in the process of compiling many good recommendations related to maximizing CRM software effectiveness via business process suggestions, best practices and operational benchmarks. We expect to have a significant upgrade to this web site soon to reflect this new information.

Most Popular Pages:

• SAP Business ByDesign Back To The Drawing Board
• SAP pushes the SaaS Market with On-Demand ERP
• SaaS Bad Boy Salesforce.com
• Leader Board
• The Promise and Pitfalls of Service Level Agreements
• Vendor Profiles
• NetSuite Admits No Data Center Backup For Any Client Services
• Salesforce.com Fall From Grace

Special thanks to Brent Goodson and Doug Hatcher for their implementation success white paper which has received many great reviews.

User Community Response Needed:

We're receiving dramatically higher volumes of international web site visitors and online-crm contributors - especially from the United Kingdom (UK), European Union (EU) and the Asia Pacific (Asia Pac) regions. The question before us is do we spin off regional CRM community sites or post all global content on this site? While SaaS and CRM research, evaluation and lessons learned related to the successful selection, implementation and operation of web-based systems seem universal, we DO recognize NOT ALL SaaS CRM vendors are GLOBAL and forums around local issues can be very helpful.

We'd like the communities input on this issue. If you have an opinion, please share it with us using the feedback form.