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Lessons Learned - CRM Software Negotiation

  1. Preperation and Prerequisites
  2. Validate Decision Making Criteria
  3. Become a Preffered Customer
  4. Achieve a Fair Price
  5. Lower Risk and Cost with Seasoned Consultants
  6. Caution with Customization
  7. Improve Customer Support
  8. Service Level Agreements
  9. Avoid Unexpected Changes
  10. Value Added Contingencies
  11. Summary